Frequently Asked Questions
ZAW is an innovative water bottle that doubles as a magnetic tripod for phones, offering a unique and versatile solution for hydration and mobile content creation.
The ZAW water bottle features a built-in magnetic base that allows you to securely attach your phone. It’s designed for stability, making it easy to capture photos and videos hands-free, whether you’re at home, in the gym, or outdoors.
ZAW is made from high-quality, durable materials that are BPA-free and designed to keep your beverages cold for hours. The magnetic components are securely integrated to ensure both functionality and safety.
We recommend hand washing your ZAW water bottle with warm soapy water. Avoid using abrasive materials or placing it in the dishwasher, as this may damage the magnetic components or the bottle’s finish.
The included straw attachment is made of high-resistance polypropylene plastic, which is durable against hot water. However, it is not recommended for consuming hot beverages due to the risk of burns and scalding. We advise removing the straw when drinking hot liquids to ensure safe usage.
If you believe your ZAW product has a defect, please contact our Customer Service team at infozaw.ae@gmail.com. You will need to provide proof of purchase and a description of the issue. We will guide you through the warranty claim process.
Yes, you can return your ZAW product within 30 days of purchase if it is in unused condition with original packaging. Please see our Return Policy for more details.
Once your order ships, you will receive an email with tracking information. You can use the provided tracking number to follow your order’s progress via the Shipping Provider’s website.
Yes, ZAW ships to various international destinations. Shipping costs and times will vary depending on the destination. Please note that international shipments may be subject to customs fees, which are the responsibility of the recipient.
We accept major credit cards, debit cards, and other payment methods as specified at checkout. All payments are processed securely to ensure your information is protected.
